With Stage 4 restrictions recently coming into place in Melbourne, Stoned Crystals have enacted some new measures to keep our staff, our crystals and our customers safe.
Yes, we will still be conducting our regular schedule of Crystal Live Sales (woo hoo!)
We are very fortunate that we are able to continue to operate (with restrictions) due to our unique business model. For many years, Stoned Crystals have been broadcasting Crystal Live Sales via Instagram. Operating our business in such an innovative way has, now in 2020, proven to be our saviour during a time when many other businesses are facing difficulty. We are very grateful to be able to continue operation thanks to our unique business model and would also like to thank our loyal customers for continuing to tune into our Live Sales and sharing our love of Crystals. We are also empathetic to the situation at hand, as this can be an extremely tough and challenging time for both individuals and businesses and we hope to bring love, light and well wishes to everyone as we get through this together.
We have recently launched ‘The Stoned Silver Lining’ campaign which is all about finding the positives during difficult times and deepening our connection to ourselves and each other. You can follow along on our Instagram to allow a little light in! A customer of ours, Emma, recently said to us, ‘Small moments of happiness are everything now’ (now, officially known as the ‘silver lining’ strategy!) and we couldn’t agree more.
Or to find out more about how the Stage 4 restrictions have been adapted at Stoned Crystals, please continue below.
Stoned Crystals Protection Promise
+ FLAGSHIP SHOP
We have closed the doors of our physical store location to the public as of July 11 and the store will remain closed until further notice.
Since the closure, our store and HQ undergo professional cleaning on a regular basis. Hygiene and cleanliness is being maintained to the highest standard.
+ CLICK & COLLECT
Due to the recent lockdown rules implied by the Victorian Government, we can only allow pick-ups to be made to customers who live within a 5km radius of our Flagship Shop. Click here to find out if you qualify for click & collect option.
Once your order is ready for click & collect, we will notify you via phone call to come and pick-up your order. We ask you to please wear a face mask / covering / scarf when coming to pick up your order (unless you are exempt from doing so). Please call 03 (90240105) or DM our Crystal Concierge on Instagram to let us know when you will be arriving so we can have your order ready. Please stand within the circle drawn on the footpath (at least 2 metres from the door). We will open the door and place your parcel out by the front door for you. Once the door is closed, you can approach to pick up your order.
Our company has a COVID Safe Plan in place.
Stoned Crystals employees who are able to work from home will be doing so.
Employees who are working at our store or HQ They have a strict work home rule (apart from necessities) and may not work at any other workplaces or come into contact with others. If an employee is unwell, they will not attend work.
We have 4 square metres per employee (maintaining 1.5m distancing ) between our 2 locations and we are taking extra precautions to make sure your orders are thoroughly cleaned and sanitised.
Packing staff are to be wearing masks, using gloves and a natural disinfectant (60% alcohol content which has been reported to be able to kill covid-19) to cleanse our crystals and wellness products before being shipped out to you.
+ ONLINE PRESENCE & LIVE SALES
Our website will continue to run as normal and we will still be able to fulfil all online orders (read more below) and click & collect.
We will continue to broadcast live sales via Instagram Live, but will limit the number of employees who operate our live sales. As our employees require clear enunciation or visibility of their mouth throughout the live broadcasting, they will be exempt from wearing a mask during the broadcast.
+ SHIPPING & HANDLING
Due to increased health and safety measures, we have now increased the time for dispatch of your orders from our HQ.
We understand that it’s very exciting receiving new Crystal babies in the mail but hope that you, our valued customers, can understand and be patient with your orders as we take all available measures to ensure your health and safety!
As a result, our shipping and handling time frame has been extended, please note it may take up to an additional 4-5 days from order payment to tracking # being supplied for shipments. (Please note, we also allow an additional 24 hours for your order to sit in a quarantine area of our store after it has been packed, and before it is collected by Australia Post.)
+ EXPRESS SHIPPING
Previously, we would pack and dispatch orders within 48 hours of purchase, however, we have now increased that time frame to 72 hours. (The additional 24 hours is to allow for your order to sit in a quarantine area of our store after it has been packed, and before it is collected by Australia Post.)
If you have paid for express shipping and would like to waive the 24 hour quarantine period, please let us know after you have placed your order.
+ AUSPOST IMPACTS
- Update 31.07
AusPost has recently announced a few changes to their delivery service. We have listed a few key points down below for all our domestic customers. If you would like to read their full update, click here
There are delivery delays in our network due to:
- reduction in air freight capacity and passenger flights (which also carry our parcels)
- a significant increase in parcels that require manual sorting
- health & safety measures at our facilities (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)
These delays can be up to a few days, particularly to regional and rural communities, and mean that:
- Priority Mail services may be suspended
- the delivery time for Perth and Brisbane may increase by up to five days
- the delivery time for North Queensland may increase by up to seven days
- the delivery times for Tasmania may increase by three days
- Next Day Express Post Services into regional and rural communities may not be able to be maintained
What we’re doing
- moving more parcels through our road network (to accommodate domestic flight restrictions)
- exploring all available transport alternatives and options, and working with the Australian Government, to minimise impacts for customers
In some cases, we’re having to process and deliver from an alternate location and customers may notice when tracking their parcel, that it is coming from a different location to what they are used to.
Use our tracking tool to keep up to date with estimated delivery times.
Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve – whether it be in a call centre, Post Office or dropping your delivery off.
Express Post is still available
Our Express Post service will continue to be our fastest postal delivery option for our customers – and we’ll continue to prioritise these deliveries. They just may not be delivered next business day every time.
This change is due to delays to our delivery services caused by the ongoing impacts of the coronavirus pandemic, including:
- a significant increase in parcels that require manual sorting
- social distancing measures in place at our facilities, which mean we can’t process items as quickly as usual
- a significant reduction in the availability of passenger flights – which, in addition to our dedicated overnight airfreight network, also carry our parcels