GENERAL

Who are Stoned Crystals?

Stoned Crystals is the Australia’s first Natural Crystal Decor Line. A fresh and modern take on crystals that help you to instil positive energies into oneself and Zen into the spaces around you. Our vision is to start a Crystal Revolution and bring the wisdom and tradition of crystals into the Modern World by translating their spiritual history into a wellness and lifestyle message for the Home and Workspace. 

How do crystals work?

At an atomic level, our universe is in a constant state of vibration. Crystals are extremely good at holding a stable vibration due to their crystalline lattice structure. We, on the other hand are a very complex mix of vibrations that can easily be disturbed and become unbalanced which makes us sick and unwell. All kinds of things can affect our vibration, from external influences such as electromagnetic and geopathic stress, to internal ones such as constant negative thought patterns and suppressing emotions.

 

Crystals emit steady vibrations that help to create Balance within oneself and Zen into the spaces around us. It is for this reason that for thousands of years crystals have been used for their healing properties.

What do I do with my crystal?

CLEANSE, CHARGE and ACTIVATE.

Crystals are just like us. In order to function at our optimal vibration we need to take care of ourselves. It is important that your crystals are cleansed, charged and activated. To find out more about this process <click here>

Where do I put crystals?

Place crystals in the spaces around you and you will begin to notice subtle changes in yourself and the energy in the environment.We all know that setting your mindset with a positive outlook can return positive life experiences. In much the same way setting crystals with positive intentions is the best way to manifest the things you wish to attract into your life. Let these beautiful natural wonders of the earth act as a reminder in your home, everytime you see them to ensure your thoughts, action and words are in line with your Intentions and the greatest good. To find out more about where and how to place your crystals checkout our <blog>

Which crystal is best for me?

When choosing you stone, find a quiet spot and take a few deep breathes. Some say we don’t choose crystals, they choose us. Take a few minutes to view the crystals and let you intuition guide you. Click on the products to read more about their properties and then read their bio in the table in each product description. If the message resonates with you looks like you have yourself a match!

How do crystals work with chakras?

Chakras are energy centers that are located down the midline of the body each related to an acupressure point. It is believed that they are also the store holders of your emotional experiences.

Each of your seven chakras is strongly connected with specific crystals which produce vibrations to help balance, align and cleanse your chakras. Check each crystal’s product description to find out which chakra it corresponds to.

Where are Stoned Crystals from?

Stoned Crystals are sourced from all over the world. To find out the crystal origin check the crystal description.

Our Quality Guarantee

It can be hard to determine online the quality of a crystal before seeing it. Rest assured we only deliver the best! Know it’s genuine Stoned Brazilian Grade A quality crystal by the transparent logo found on the bottom of each stone. Please be aware Raw Crystals will not include any laser logos.

GEM CLUB

What is the Gem Club?

The Gem Club gives our member access to the following VIP benefits:

  • Earn 1 gem point for every $1 spent.
  • 10% off your first order
  • 12 hour advance notice on all Raw Crystal Uploads.
  • Be the first to hear about new collections and product releases
  • Blog Articles, tips and Full Moon Reminders

How do I earn Gem Points?

For every $1 spent you can earn 1 gem point. In order to accumulate Gem Points during the check out stage you must log in to your account. There are 4 options available; log in via Facebook, Twitter, Google, Email or PayPal. If you are not logged in your gem points will not be added onto you account. If you are unsure whether you already have an account email us at info@stonedcrystals.com . If you do not have an account please fill out your details on the form and then choose the tick box ‘Create an Account’

How do I redeem my Gem Points?

For every $1 spent you can earn 1 gem point. Redeem $1 of free STONED credit in exchange for 25 Gem Points. In order to redeem Gem Points during the check out stage you must log in to your account. There are 4 options available; log in via Facebook, Twitter, Google, Email or PayPal. If you are not logged in your gem points will not be added onto you account. If you are unsure whether you already have an account email us at info@stonedcrystals.com . If you do not have an account please fill out your details on the form and then choose the tick box ‘Create an Account’

How do I log into my Gem Point Account?

To log into your Gem Account hit the ‘My Gem Account’ in the menu options. Alternatively you can log in during checkout at the cart page.

I forgot my password. How do I reset it?

On the My Gem Account page click the link ‘Lost my password’ to reset your password. We are having some problems with the reset link in some browsers. If the link does not work for you please contact us on info@stonedcrystals.com to have your password manually reset.

I am missing some gem points. How can I have them added to my account?

If you are missing Gem Points please get in contact with us at info@stonedcrystals.com and let us know the order numbers of the gem points you are missing. Gem Points can only be accumulated from December 2017 and forward.

How do I claim my 10% off my first order?

To claim 10% off your first order you must be subscribed to our Stoned Newsletter on the homepage. A code will be generated and sent in a welcome email sent to directly to you. If you can’t locate the email please ensure you check your junk folder first, if you still cannot locate it please get in contact with our support at info@stonedcrystals.com

What does 12 hour advance notice mean?

Our Gem Club members will get first notice and access to Raw Crystal Uploads on the website via email. The newsletter will be disseminated 12 hours prior to any of our Social Media channels etc.

BILLING & PAYMENTS

Returns Policy

RETURNS & EXCHANGES

Stones are natural minerals each beautiful and unique in pattern and crystalline composure; therefore no two Stoned Crystals will ever be the same. Please be aware as natural objects they’re appearance can vary from the images shown and they may contain tiny fissures and pits. Returns and exchanges are not accepted based on crystal characteristics.

Signature Cuff 100% Satisfaction Guarantee

We are so confident you are going to love this bracelet, it’s quality and the fit, that we are offering a 7 day money back guarantee. The oversize design and clasp and lock on the side make it a great fit for every wrist. If, however, it does does not sit well with you we will offer money back guarantee for all bracelets posted back to us in unworn condition within 7 days of delivery.

 

REFUNDS

Stoned Crystals do not offer refunds based on change of mind, we will only offer a refund on faulty items.

 

EXCHANGES

Our exchange policy lasts 7 days and only applies to products which are not crystals. To be eligible for an exchange your item must be returned unused and in the same condition that you received it in. It must also be in original packaging. Stoned will not be held liable for items that are sent back broken or damaged. All exchanges will be issued in the form of a credit note which can be redeemed at our online store. Stoned do not reimburse return shipping charges on refunds or exchanges.

 

SALE ITEMS

Please note sale items are final and cannot be returned for a refund or exchange unless deemed faulty.

 

RETURN SHIPPING

Stoned bear no responsibility for the loss of an item being returned so we recommend that you return it using registered mail. Stoned do not reimburse return shipping charges on refunds or exchanges. Please ensure you pack your crystals carefully with FRAGILE stickers and purchase insurance at the post office if you want to be covered for any damage that might occur in the post.

 

Please send an email to info@stonedcrystals.com to notify us before you return your item.

Post your item along with the original invoice to:

 

STONED CRYSTALS

60 Glen Eira Rd

Ripponlea

Victoria, 3185

Australia

How can I pay?

Stoned will accept payment via Paypal or Credit Card using Visa,MasterCard and American Express via our Pin Payments platform. We also have available payments by instalment via Afterpay and Zippay.

Where do I enter the discount code?

The discount code can be entered at the checkout in the field provided.

SHIPPING

Australia shipping cost and timeframe

Stoned Crystals send all domestic parcels via Registered Post.

Dispatch of goods is within 48 hours of receiving the order. Orders processed over the weekend will be processed on Monday. As soon as your order is dispatched you will receive tracking information via email.

Australia Regular Shipping
Metropolitan 4-6 Days Rural 5-7 Days

$12.95

Australia Express Shipping
Metropolitan 2-3 Days Rural 4-6 Days

$19.95

DELAYS

Timings are subject to Australia Post and shipping provider services. Stoned Crystals cannot assume responsibility for any delays by postage provider.

International shipping cost and timeframe

Stoned Crystals send all International parcels via UPS.

 

Dispatch of goods is within 48 hours of receiving the order. Orders processed over the weekend will be processed on Monday. If the order is received after 11am AEST, the order will be processed the following day. As soon as your order is dispatched you will receive tracking information via email.

International UPS Express Shipping
4-7 Days

$30.00

DELAYS

Timings are subject to UPS and shipping provider services. Stoned Crystals cannot assume responsibility for any delays by postage provider.

Privacy, terms & conditions

Terms of Agreement for online trading between STONED CRYSTALS  (ABN 89 518 645 115) (“STONED CRYSTALS”) and The user of this website (“You/Your”)

Please read them carefully before proceeding with entering the Website. You must accept these terms and conditions to access this Website any further.

PLACING AN ORDER AND PAYMENT

By completing a Purchase Order, You are making an offer to purchase the Product at the price set out in the Website.

Payment must be made at the time of submitting the Purchase Order. Payment can be made by credit card or PayPal only. STONED CRYSTALS  accepts Visa, MasterCard and PayPal. You warrant that You are an authorised user of the credit card or PayPal account used to complete payment.

All Purchase Orders placed through this Website are subject to confirmation and acceptance by STONED CRYSTALS. We will email you with confirmation of the receipt of Your Purchase Order. STONED CRYSTALS may reject Your Purchase Order, and refund any payment made by You, at any time prior to dispatch.

The Purchase Order must be paid in full immediately upon entry into the Agreement. All transactions are settled in Australian Dollars (AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by credit card – your currency will automatically be converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details. In some areas of the site, prices will be shown with an estimate of the price in your home currency. These converted prices are for information purposes only, to help you get an idea of the approximate cost of a product, and they may not be the exact amounts that will appear on your credit card statement. The final charge to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit card provider. For this reason we are not able to take responsibility for the final amount charged to your credit card or PayPal account.

STONED CRYSTALS may vary prices in the event of price changes or mistakes on this Website without prior notice to You. If STONED CRYSTALS requests payment for increased prices, You may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven days of the announcement of the increase.

This Website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device which ensures that any data which you enter into a secure area of the site is encrypted during transmission over the Internet. SSL utilizes data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.

STONED CRYSTALS does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. While every endeavour is made to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder’s authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.

STONED CRYSTALS reserves the right to limit the quantities of product sold as it sees fit. It is a condition of this Agreement that you do not resell the Products to a third party.STONED CRYSTALS  does not permit the purchase of items for resale. Customers wishing to be a stockist of STONED CRYSTALS products must contact STONED CRYSTALS directly, where they will be informed of the options available to buy higher quantities.

This Website is owned and operated by STONED CRYSTALS. This Agreement supersedes all prior agreements and may be revised by STONED CRYSTALS from time to time.

YOUR USE OF THE WEBSITE

You agree that You will use this Website in accordance with these terms and conditions and that You will not use this Website for any unlawful purpose.

You will not violate or attempt to violate the security of this Website. You will not hack into this Website, STONED CRYSTALS computer systems or the computer systems of other users of this Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer system or website.

GIFT VOUCHERS

Gift Vouchers may only be redeemed at the STONED CRYSTALS Online Boutique. Gift Vouchers are not valid to be redeemed at any STONED CRYSTALS stockist. Gift Vouchers are valid for 6 months from the date of purchase. Gift Vouchers are not redeemable for cash. Unfortunately STONED CRYSTALS does not take responsibility for any lost or stolen Gift Vouchers. Please note only one gift voucher may be used per transaction and each Gift Voucher can only be used once.

RETURNS POLICY

STONED CRYSTALS are natural minerals each beautiful and unique in pattern and crystalline composure; therefore no two STONED CRYSTALS will ever be the same. Returns and exchanges are not excepted based on crystal characteristic.

REFUNDS

STONED CRYSTALS do not offer refunds based on change of mind. we will only offer a refund on faulty items. STONED CRYSTALS do not reimburse return shipping charges on refunds or exchanges.

EXCHANGES

STONED CRYSTALS policy lasts 7 days. To be eligible for an exchange your item must be returned unused and in the same condition that you received it in. I must also be returned unused and in the same condition that you received it in. It must also be in the original packaging. STONED CRYSTALS will not be held liable for items that are sent back  redeemed at our online store. STONED CRYSTALS do not reimburse return shipping charges or refunds or exchanges.

  • You must notify and arrange return of the STONED CRYSTALS product within 7 days of accepting delivery. 
  • You must provide a “proof of purchase”, being either an invoice, bank statement, email confirmation from STONED CRYSTALS, or delivery note. Product must be returned to STONED CRYSTALS head office.
  • On International returns You must mark on the courier company’s consignment so that the Products do not attract possible customs duties and taxes again.
  • You must return the Product in its original condition with the original “swing ticket” attached.
  • You are responsible for arranging any insurance on the Product.
  • You are responsible for the cost of the shipment of the Product.
  • Upon receipt of the Product by STONED CRYSTALS, STONED CRYSTALS will refund to You the purchase price for the Product, less any shipping costs.
  • Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by STONED CRYSTALS, however, please allow 14 days from the day You return the Product for Your account to be credited.
  • Refunds will only be given to Products purchased at the STONED CRYSTALS  Online Boutique. Refunds will not be given to STONED CRYSTALS stock purchased from STONED CRYSTAL stockists.
  • Exchanges will only be given to Products purchased at the STONED CRYSTALS Online Boutique. Exchanges will not be given to STONED CRYSTALS stock purchased from STONED CRYSTALS stockists.

Please note that the Trade Practices Act 1974 and similar State and Territory legislation in Australia may confer rights and remedies on you which cannot be excluded, restricted or modified (“Non-excludable Rights”). Notwithstanding any other term in this Agreement, STONED CRYSTALS does not exclude any Non-excludable Rights but does exclude all other conditions and warranties, whether implied by custom, law or statute.

RETURNS BY YOU FOR FAULTY OR DAMAGED PRODUCT

If You wish to return a faulty or damaged Product, STONED CRYSTALS will gladly repair, exchange or refund the original piece in accordance with the following process:

  • That the Product was purchased within 14 days of faulty date.
  • You must notify STONED CRYSTALS by info@stonedcrystals.com to obtain a “Return ID number”, or please call STONED CRYSTALS directly.
  • You must provide a “proof of purchase”, being either an invoice, bank statement, email confirmation from STONED CRYSTALS delivery note.
  • You must return the Product to STONED CRYSTALS head office.
  • On International returns You must mark on the courier company’s consignment so that the Products do not attract possible customs duties and taxes again.
  • STONED CRYSTALS will then refund the Price to You in full, replace the Product or exchange for a different Product.
  • Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by STONED CRYSTALS, however, please allow up to 14 days from the day You return the Product for Your account to be credited.
  • Exchanges are only possible if the item is available. STONED CRYSTALS can only exchange faulty items for the same item in the same style, subject to availability. If You wish to exchange, please make Your request clear when requesting Your Return ID number.
  • Please note that unfortunately, returns may not be made to a STONED CRYSTALS stockist.

YOUR ACCEPTANCE OF THESE TERMS AND CHANGES TO THE TERMS

By entering this website you agree to these terms and conditions.From time to time, this Agreement will be reviewed and may be revised. STONED CRYSTALS reserves the right to change this Agreement at any time. Any such changes will be posted on this Website.

WEBSITE AVAILABILITY

From time to time down-time, either scheduled or unscheduled, may occur. STONED CRYSTALS will work within reason to ensure the amount of down-time is limited.STONED CRYSTALS will not be held liable for the consequences of any down-time.

INTELLECTUAL PROPERTY

Reproduction of part or all of the contents in any form of this Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.

Unless otherwise noted, all materials on this Website are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by STONED CRYSTALS or by other parties that have licensed their material to STONED CRYSTALS STONED, CRYSTALS trademarks on this site represent some of the trade marks currently owned or controlled in Australia. The display of these marks and of notices associated with these marks in not intended to be a comprehensive compilation of all worldwide proprietary ownership rights held by STONED CRYSTALS

All rights not expressly granted are reserved.

This website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under STONED CRYSTALS direct control and STONED CRYSTALS accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not they are linked to this Website). You acknowledge that STONED CRYSTALS  is entitled to require you to remove any link from another website to this Website which you install without obtaining STONED CRYSTALS prior written consent.

COPYRIGHT

All STONED CRYSTALS  designs are copyright.STONED CRYSTALS prohibits the use of its designs or images for any purpose without prior written permission from STONED CRYSTALS

TERMINATION

STONED CRYSTALS reserves the right to terminate this Agreement at any time. STONED CRYSTALS shall not be liable to You for any cost, expense, or damages whatsoever for terminating this Agreement.

If the Product has not been delivered to You prior to any termination of this Agreement by STONED CRYSTALS, STONED CRYSTALS will refund to You any payment You have made prior to termination.

DEFINITIONS

“Agreement” means the terms and conditions that apply to the use of this Website which may be amended from time to time.

“STONED CRYSTALS” means STONED CRYSTALS (ABN 89 518 645 115).

“Product/s” means the product that is specified on the Purchase Order as the product You wish to purchase pursuant to the Agreement.

“Purchase Order” means the online purchase order form to be completed by You in relation to Your purchase of the product.

“Website” means internet website with the URL www.stonedcrystals.com and associated websites.

“Online Boutique” means the shopping cart area of www.stonedcrystals.com

“You” means the user of the Website (and “Your” has the corresponding meaning).

FREE SHIPPING on orders over $230! We ship globally. Sign up to our GEM CLUB to receive 1 Gem point for every $1 spent. Dismiss