SHIPPING INFORMATION

 

21.04 – AUSPOST DELAYS

Read AusPost Covid-19 delivery impacts here

 

OUR COVID-19 UPDATE

⁣Due to increased health and safety measures, we have now increased the time for dispatch of your orders from our HQ.⁣

Previously, we would pack and dispatch orders within 48 hours of purchase, however we have now increased that time frame to 72 hours. ⁣(The additional 24 hours is to allow for your order to sit in a quarantine area of our store after it has been packed, and before it is collected by Australia Post.⁣)

We understand that it’s very exciting receiving new Crystal babies in the mail but hope that you, our valued customers, can understand and be patient with your orders as we take all available measures to ensure your health and safety! ⁣

As a result, our shipping and handling time frame has been extended, please note it may take up to an additional 4-5 days from order payment to tracking # being supplied for shipments.

To read more on our response to covid-19, please click here

 

AUSTRALIA

Stoned Crystals send all domestic parcels via Registered Post.

Dispatch of goods is within 48 hours of receiving the order. Orders received over a weekend will be processed on Monday. As soon as your order is dispatched you will receive tracking information via email.

  • REGULAR SHIPPING – $12.95
    Metropolitan 4-6 Days, Rural 5-7 Days
  • EXPRESS SHIPPING – $19.95
    Metropolitan 2-3 Days, Rural 4-6 Days
  • SINGLE ORDERS OVER $230 – FREE SHIPPING

Delivery timings are subject to Australia Post and shipping provider services. Stoned Crystals cannot assume responsibility for any delays by postage providers.

 

WORLDWIDE

Stoned Crystals send all International parcels via DHL Express.

Dispatch of goods is within 48 hours of receiving the order. Orders received over a weekend will be processed on Monday. If the order is received after 11am AEST, the order will be processed the next business day. As soon as your order is dispatched you will receive tracking information via email.

  • INTERNATION DHL EXPRESS SHIPPING – $30
    4-6 Business Days
  • SINGLE ORDERS OVER $230 – FREE SHIPPING

Timings are subject to DHL and shipping provider services. Stoned Crystals cannot assume responsibility for any delays by postage provider.

 

TRACKING YOUR ORDER

Once your order is packed and leaves our warehouse, you will receive an email with a tracking number to track your parcel. If you haven’t received a confirmation email, your order hasn’t been dispatched yet.

 

SOURCING TRIP TIMEFRAMES

From time to time when we go on buying trips, we may choose to offer discounted prices. Along with these trips and at or close to “wholesale” prices there is often a delay in products arriving to consumer shipping addresses of a variable timeframe. This timeframe is set during the sale. It may change depending on a number of factors sometimes out of our control.

As always we strive for the best delivery timeframe given the circumstances. We aim to provide updates, however feel free to contact our crystal concierge to obtain a status update.

Read our shipping FAQ’s here

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